Privacy Policy
Effective Date: September 16, 2026
Welcome to Shopwto.com. At Shopwto (“Shopwto”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through Shopwto.com (the “Website”,the “Site”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and describes the rights you have regarding your information.
Please read this Privacy Policy carefully before using the Site or providing us with your personal information. If you do not agree with any part of this policy, please stop using our Site.
1.What Personal Information Do We Collect?
Information You Provide Directly
We may collect personal information you provide when you take the following actions on the Site:
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Account Registration and Login: Name, email address, phone number, password
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Orders and Transactions: Recipient name, shipping address, contact phone number, order records, payment information
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Customer Service: Information you provide when communicating with our support team, including inquiries and problem descriptions
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Marketing Subscription: Email address (for receiving promotional information)
- Feedback: Information you voluntarily provide through forms, reviews, surveys, or other communications
Payment Information
When you make a purchase at Shopwto, payment information may be processed by our third-party payment providers. Depending on the payment method you use, this may include payment card details, billing information, or other payment-related information.
Shopwto does not intend to store complete payment-card information on its own systems unless specifically stated otherwise. Payment information may instead be handled directly by the payment processor used at checkout. Our current payment providers may include: Paypal, Skrill, Western Union, Please review the applicable provider’s privacy policy for information about how it handles payment information.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
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Device Information: Device model, operating system version, browser type, IP address
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Browsing Behavior: Pages visited, time spent, click records, referral source
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Cookie and similar technologies: See Section 5 of this policy
We may use these information to operate, secure, analyze, and improve our Website.
2.How We Use Your Personal Information
We may use personal information for legitimate business and operational purposes, including:
- Create and manage customer accounts
- Process and fulfill orders
- Provide customer service
- Send promotional or marketing communications where permitted
- Analyze Website usage and performance
- Improve our products, services, and Website
- Detect, prevent, and investigate fraud or unauthorized activity
- Maintain the security of our Website and systems
- Comply with applicable laws and legal obligations
- Enforce our policies and protect our rights
We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent where required by law.
3.How We Share Your Information
We do not share personal information indiscriminately. We may disclose information to trusted third parties when reasonably necessary to operate our business, provide services to you, or comply with legal obligations. These parties may include:
Service Providers
We may share necessary information with the following types of third-party service providers:
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Payment Service Providers: To process payment transactions
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Logistics Companies: To deliver your orders
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Email/SMS Service Providers: To send order notifications and marketing messages
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Cloud Service Providers: For website hosting and data storage
We enter into data processing agreements with all service providers, requiring them to process personal information according to our instructions and to implement appropriate security measures.
Legal Requirements
We may disclose your personal information in the following circumstances:
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To comply with laws, regulations, court orders, or mandatory requirements of government authorities
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To protect the legitimate rights and interests of Shopwto
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To investigate or prevent fraud, security, or technical issues
Unless otherwise required by law, we will not provide personal information stored within China to foreign judicial or law enforcement authorities without your consent.
Business Transfers
If Shopwto is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction. We will notify you of any such changes and require the receiving party to continue to be bound by this policy.
Shopwto does not sell your personal information for monetary consideration. We also do not knowingly share personal information for cross-context behavioral advertising except as described in this Privacy Policy or otherwise permitted by applicable law.
4.Cross-Border Data Transfers
In principle, we store your personal information within China. If cross-border transfer of personal information is necessary, we will fulfill the following obligations in accordance with the law:
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Inform you of the name and contact information of the overseas recipient, the processing purpose, processing methods, types of personal information, and the ways and procedures for you to exercise your rights with the overseas recipient
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Obtain your separate consent
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Complete statutory compliance procedures, including but not limited to passing a security assessment by the national cyberspace authority, concluding standard contracts, or obtaining personal information protection certification
If sensitive personal information is involved in cross-border transfer, we will additionally explain to you the necessity of the transfer and its impact on your personal rights and interests.
5.Cookies and Similar Technologies
Shopwto may use cookies, pixels, tags, web beacons, local storage, and similar technologies to improve your experience and understand how visitors use our Website.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to website owners.
Cookies typically contain: The name of the website that set the cookie; A unique identifier; The lifetime (expiration date) of the cookie; The purpose of the cookie.
Cookies do not typically contain information that directly identifies you, but they may be linked to personal information we hold about you.
Why We Use Cookies
Shopwto may use cookies and similar technologies for several purposes, including to:
- Operate and maintain our Website
- Keep products in your shopping cart
- Remember your preferences
- Keep you signed into your account
- Process and support purchases
- Improve Website performance
- Understand how visitors use our Website
- Measure advertising and marketing effectiveness
- Personalize content and Website experiences
- Detect fraudulent or suspicious activity
- Improve security
- Provide relevant advertisements, where applicable
Types of Cookies We Use
We use the following categories of cookies on our Site:
Strictly Necessary Cookies
These cookies are necessary for the Website to function properly.
They may support functions such as: Account login; Shopping-cart functionality; Checkout; Authentication; Security; Fraud prevention; Session management; Remembering privacy preferences
Because these cookies are necessary for certain Website functions, they generally cannot be disabled through our Website’s cookie-management tool.
Functional Cookies
Functional cookies allow the Website to remember choices you make and provide enhanced functionality.
For example, they may remember: Language preferences; Region or location preferences; Display preferences; Other Website settings.
Disabling these cookies may cause some Website features to function differently.
Analytics and Performance Cookies
We may use analytics cookies to understand how visitors interact with our Website.
These cookies may help us understand:
- Which pages receive the most visits
- How visitors navigate the Website
- How long visitors spend on pages
- Whether certain Website features are being used
- How our Website performs
- Whether technical problems are occurring
We may use third-party analytics services for these purposes.
Advertising and Marketing Cookies
Where applicable, we may use advertising and marketing cookies to help us:
- Measure advertising campaigns
- Understand which advertisements are effective
- Display relevant advertisements
- Limit how frequently you see an advertisement
- Measure conversions
- Understand interactions with our advertisements
- Support remarketing or retargeting activities
These cookies may be placed by Shopwto or by third-party advertising and marketing providers.
If required by applicable law, we will request your consent before placing non-essential advertising cookies.
Third-Party Cookies
Some cookies on our Site are set by third-party services we use. These third parties may include: Google (Analytics, Ads, Tag Manager); Meta / Facebook (Pixel, Conversions API); Pinterest (Tag); Payment providers (Skrill, PayPal); Customer support tools (LiveChat, Zendesk); Email marketing platforms (Mailgun, Mailchimp).
These third parties have their own privacy and cookie policies. We encourage you to review the privacy policies of relevant third-party providers.
How Long Cookies Remain on Your Device
Cookies may be either session cookies or persistent cookies. Session cookies are temporary and generally expire when you close your browser. Persistent cookies remain on your device for a specific period or until you delete them. The duration of a cookie may vary depending on its purpose and the provider that places it.
Managing Your Cookie Preferences
Where required by applicable law, Shopwto may provide a cookie-consent or preference-management tool that allows you to accept or reject certain categories of cookies. You may also manage cookies through your web browser. Most browsers allow you to: View stored cookies; Delete cookies; Block cookies; Block third-party cookies; Receive notifications before cookies are placed.
Please note that disabling or deleting certain cookies may affect the functionality of Shopwto, including shopping-cart, checkout, account, or other Website features.
6.What Are Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access and Copy: You have the right to access and copy the personal information we hold about you. You can access it through your account settings page or contact us to obtain a copy.
Right to Rectify and Supplement: If your personal information is inaccurate or incomplete, you have the right to request that we correct or supplement it.
Right to Erasure: You have the right to request that we delete your personal information in the following circumstances:
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The processing purpose has been achieved, cannot be achieved, or is no longer necessary
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We have stopped providing products or services, or the retention period has expired
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You have withdrawn your consent
- We have processed your personal information in violation of laws, regulations, or our agreement with you
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If you delete your account, we will immediately delete your personal information, unless otherwise required by laws, administrative regulations, or agreed by both parties.
Right to Withdraw Consent: For personal information processed based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the validity of processing activities conducted based on consent before the withdrawal. You can exercise this right by contacting us or using the settings options within the product.
Right to Delete Account: You have the right to delete your Shopwto account at any time. We will not impose unreasonable conditions on account deletion.
Right to Explanation: You have the right to request an explanation of our personal information processing rules.
Right to Complain: If you believe our personal information processing activities have infringed upon your lawful rights and interests, you have the right to complain or report to the authorities responsible for personal information protection.
How to Exercise Your Rights:
To submit a privacy request, contact us at [email protected], When submitting a request, please provide enough information for us to reasonably verify your identity and locate the relevant information. We may need to request additional information to verify your identity and protect against fraudulent requests. We will respond within 15 business days after verifying your identity.
7.Marketing Communications
If you subscribe to Shopwto’s marketing communications, we may send you information about: New products, Special offers, Promotions, Discounts, Product recommendations, Store updates and Other information that may be relevant to your interests. You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in the email.
Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, account notices, or important customer-service messages.
8.Sensitive Personal Information
We only process sensitive personal information when we have a specific purpose and sufficient necessity, and after obtaining your separate consent. Sensitive personal information that may be involved on the Site includes:
- Financial Account Information: Processed through third-party payment channels during payment (we do not directly store your complete card number)
If other sensitive personal information is involved, we will obtain your separate consent and inform you of the necessity of processing and its impact on your personal rights and interests.
9.Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: Provide our services, Complete transactions, Maintain business and transaction records, Resolve disputes, Prevent fraud, Comply with legal, tax, accounting, and regulatory requirements, Enforce our agreements. Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.
10.Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security.
11.Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other services. Those third parties operate under their own privacy policies and terms. Shopwto is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
12.Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, to the extent permitted by law.
13.Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your personal information rights, please contact us through:
Email: [email protected]
Response Time: We will respond to your request within 15 business days of receipt.
If you are not satisfied with our response, or if you believe our personal information processing activities have infringed upon your lawful rights and interests, you may also file a complaint or report with regulatory authorities such as the cyberspace administration or market regulation authorities.