1. Where We Ship

Shopwto currently ships to most countries/regions around the world. Available shipping destinations may vary depending on the product, inventory location, carrier availability, and applicable laws or regulations.

If your country or region is not available during checkout, we may not currently be able to ship there.

 

2. Order Processing Time

Orders are generally processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time refers to the time required to verify your order, prepare your products, and hand the package to the shipping carrier.

Orders placed on weekends or holidays may begin processing on the next business day. During periods of high order volume, holidays, promotions, or other unexpected circumstances, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

 

3. Shipping Options and Delivery Times

Delivery times are estimates only and begin from the date of shipping, not the date of order. Delays may occur due to customs, weather, carrier issues, or peak seasons.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as:

• Delivery destination
• Package size and weight
• Selected shipping method
• Number of products ordered
• Applicable promotions or free-shipping offers

Any applicable shipping charges will be shown before you complete your purchase. We offer free standard shipping on orders over €159. Free shipping applies to standard shipping only. Expedited and express options are available at additional cost.

From time to time, we may offer shipping promotions (e.g., free express shipping during holiday sales). These offers are subject to change and may have specific conditions.

 

5. Order Tracking

Once your order has been shipped, we may send you a shipping confirmation containing tracking information. You can use the tracking number provided by us or the applicable carrier to monitor your shipment.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation. If tracking hasn’t updated after 3 business days, contact us at [email protected].

 

6.Delivery Estimates

Delivery dates shown during checkout or in shipping communications are estimates.

Shopwto is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holidays
• Customs processing
• Transportation disruptions
• Labor disruptions
• Government actions
• Incorrect or incomplete delivery information
• Address changes after shipment
• Other unforeseen circumstances

We will make reasonable efforts to assist you when a shipping problem occurs.

 

7. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before completing your order.

Shopwto is not responsible for delays or additional costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible:

Customer Service: [email protected]

We will attempt to update the address before the order ships, but we cannot guarantee that changes will be possible after an order has entered processing or been shipped.

 

8.Lost or Damaged Packages

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

1. Checking around your delivery location.
2. Checking with household members, neighbors, or building management.
3. Reviewing any delivery photograph or delivery notes provided by the carrier.
4. Contacting the shipping carrier directly.
5. Contacting Shopwto if the package cannot be located.

If your package arrives visibly damaged, please take photographs of:

• The shipping package
• The shipping label
• Any visible damage
• The product and packaging inside

Contact us as soon as possible at: [email protected]

Please include your order number and photographs when contacting us.

We will review the situation and work with you to determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

 

9.Customs, Duties, and Taxes

For international orders, additional charges may apply depending on the destination.

These charges may include:

• Customs duties
• Import taxes
• Brokerage fees
• VAT or similar taxes
• Other government-imposed charges

Unless otherwise stated at checkout, these charges may be the customer’s responsibility. Customs procedures and delivery times vary by country and are outside Shopwto’s control.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

 

10.Shipping Restrictions

Certain products may be subject to shipping restrictions depending on their characteristics and destination. Shipping availability may also be affected by carrier requirements, government regulations, or applicable laws.

If we cannot ship a particular product to your location, we may contact you and provide an appropriate resolution, which may include cancellation and a refund where applicable.

 

11.Split Shipments

If your order contains multiple items, they may ship separately from different warehouses. You will receive separate tracking numbers for each shipment.

You will only be charged the applicable shipping costs displayed during checkout unless otherwise communicated to you.

If you receive a partial shipment, the remaining items will be shipped as soon as they become available.

 

12.Shipping During Holidays and Sales Events

During holidays, major promotional events, product launches, or periods of unusually high order volume, processing and delivery times may be longer than normal.

We recommend placing orders early when you need products by a specific date.

Shopwto does not guarantee holiday delivery unless a specific guaranteed delivery service is expressly offered at checkout.

 

13.Shipping and Returns

Shipping information does not replace our Return & Refund Policy.

For information about returning products, requesting refunds, or exchanging eligible products, please see:

Return & Refund Policy:

Return shipping costs and procedures may vary depending on the reason for the return and the applicable terms of our Return & Refund Policy.

 

14.Frequently Asked Questions

How long until my order ships?
Orders are processed within 1–3 business days. You’ll receive a shipping confirmation email once your order is on its way.

Can I change my shipping address after ordering?
Contact us within 12 hours of ordering. Once shipped, address changes are not possible.

Do you ship to my country?
Check the list in Section 1 or enter your address at checkout to see available options.

Why is my tracking not updating?
Tracking can take 24–48 hours to activate. If it’s been over 3 business days with no update, contact us.

Will I pay customs fees?
For international orders, customs fees may apply and are the recipient’s responsibility. See Section 9.

Can I ship to a different address than my billing address?
Yes. Simply enter the desired shipping address at checkout.

Do you offer free shipping?
Yes — free standard shipping on orders over €159.

What if I’m not home when my package arrives?
The carrier will attempt delivery 2–3 times or leave a pickup notice. You can also contact the carrier to arrange a delivery window.

Can I pick up my order in person?
Currently, we do not offer in-person pickup. All orders ship directly to your address.

 

15.Contact Us About Your Shipment

Our support team is here to help with any shipping questions:

Email: [email protected]

Response Time: Within 1–2 business days

For order-specific inquiries, please include your order number in your email so we can assist you faster.

 

16.Changes to This Shipping Information

We may update this Shipping Information page from time to time to reflect changes in our carriers, rates, or policies. Changes are effective immediately upon posting, we encourage you to review this page before placing an order.